:root{--bg: #eaf4fb;--panel: #ffffff;--text: #0b2438;--muted: #5b748c;--dark: #0a2540;--dark2: #114a75;--mid: #1e5f8a;--accent: #0284c7;--accent2: #38bdf8;--light: #7dd3fc;--border: #d8e4f0;--soft: #f0f8ff;--shadow: 0 6px 24px rgba(10, 37, 64, .1);--radius: 14px}*{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth}body{font-family:Inter,Segoe UI,system-ui,sans-serif;background:var(--bg);color:var(--text);line-height:1.5}button{font-family:inherit;cursor:pointer}input,select{font-family:inherit}.muted{color:var(--muted);font-size:13px}.empty{color:var(--muted);padding:32px;text-align:center}.header{position:sticky;top:0;z-index:50;background:#0a2540f5;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);color:#fff;padding:12px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.brand{display:flex;align-items:baseline;gap:12px}.logo{font-weight:800;font-size:20px}.tagline{color:#9fc3e0;font-size:13px}.header-actions{display:flex;gap:10px;align-items:center}.badge-admin{background:#114a75;color:#fff;border-radius:20px;padding:4px 12px;font-size:12px}.badge-live{background:#7dd3fc;color:#0a2540;border-radius:20px;padding:4px 12px;font-size:12px;font-weight:600}.tabs{display:flex;gap:6px;padding:14px 24px 0;flex-wrap:wrap;position:sticky;top:62px;z-index:40;background:linear-gradient(180deg,var(--bg) 70%,transparent)}.tab{border:1px solid var(--border);background:var(--panel);color:var(--text);border-radius:12px 12px 0 0;padding:10px 18px;font-size:15px;font-weight:600;display:inline-flex;align-items:center;gap:8px}.tab.active{background:var(--dark);color:#fff;border-color:var(--dark)}.content{padding:18px 24px 60px;max-width:1280px;margin:0 auto}.section-title{margin-bottom:14px;font-size:18px;color:var(--dark)}.error-banner{background:#dbeafe;border:1px solid #7dd3fc;color:#0a2540;border-radius:10px;padding:10px 14px;margin-bottom:14px}.toolbar{display:flex;flex-direction:column;gap:10px;margin-bottom:16px}.filter-row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.filter-row label{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}.filter-row input,.filter-row select{border:1px solid var(--border);border-radius:9px;padding:7px 10px;font-size:13px;background:var(--panel);color:var(--text);outline:none}.filter-row input:focus,.filter-row select:focus{border-color:var(--accent)}.seg{display:inline-flex;border:1px solid var(--border);border-radius:9px;overflow:hidden}.seg .btn{border:none;border-radius:0;background:var(--panel);color:var(--muted)}.seg .btn.active{background:var(--accent);color:#fff}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:none;border-radius:10px;padding:10px 18px;font-size:14px;font-weight:600;background:var(--accent);color:#fff;transition:.15s}.btn:hover{background:var(--accent2)}.btn.small{padding:6px 12px;font-size:13px;border-radius:8px}.btn.ghost{background:transparent;border:1px solid var(--border);color:var(--dark)}.btn.ghost:hover{background:var(--soft)}.btn:disabled{opacity:.45;cursor:default}.btn.danger{background:#b91c1c;color:#fff}.btn.danger-ghost{background:transparent;border:1px solid #fecaca;color:#b91c1c}.btn.danger-ghost:hover{background:#fef2f2}.cards{display:flex;flex-direction:column;gap:10px}.card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);width:100%;text-align:left;color:var(--text);transition:.15s}.card.row{display:flex;align-items:center;gap:12px}.card:hover{border-color:var(--accent2);transform:translateY(-1px)}.card-title{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:6px}.card-sub{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:6px}.card-text{font-size:14px;color:#33506b}.chevron{font-size:22px;color:var(--border);margin-left:auto}.badge{display:inline-flex;align-items:center;gap:4px;border-radius:20px;padding:3px 10px;font-size:12px;font-weight:600}.badge.score{font-weight:800}.badge.score small{font-weight:500;font-size:10px;opacity:.8}.tone-pos{background:#dcfce7;color:#166534}.tone-neu{background:#e0f2fe;color:#0c4a6e}.tone-neg{background:#fee2e2;color:#991b1b}.badge.cat{background:#e0f2fe;color:#0c4a6e}.badge.rec{background:#0a2540;color:#7dd3fc}.badge.rec:before{content:"";width:6px;height:6px;border-radius:50%;background:#7dd3fc}.kpi{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:18px}.kpi-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:4px}.kpi-n{font-size:30px;font-weight:800;color:var(--dark)}.kpi-l{font-size:13px;color:var(--muted)}.kpi.tones{display:flex;flex-direction:column;gap:8px}.tone-bar{display:flex;align-items:center;gap:8px;font-size:13px}.dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}.dot.positive{background:#22c55e}.dot.neutral{background:#0ea5e9}.dot.negative{background:#ef4444}.tone-l{width:70px;color:var(--muted)}.tone-track{flex:1;background:var(--soft);border-radius:6px;height:8px;overflow:hidden}.tone-fill{height:100%;border-radius:6px}.tone-fill.positive{background:#22c55e}.tone-fill.neutral{background:#0ea5e9}.tone-fill.negative{background:#ef4444}.pager{display:flex;align-items:center;gap:14px;justify-content:center;margin-top:16px}.calendar-wrap{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow)}.calendar-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.calendar-head b{flex:1;text-transform:capitalize}.calendar-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:6px}.cal-dow{text-align:center;font-size:12px;color:var(--muted);padding:4px 0}.cal-cell{border:1px solid var(--border);border-radius:10px;background:var(--soft);min-height:52px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;font-size:13px;color:var(--text)}.cal-cell.empty{border-color:transparent;background:transparent}.cal-cell.has{background:#dbeafe;border-color:#7dd3fc;cursor:pointer}.cal-cell.has:hover{background:#bae6fd}.cal-cell.warm{background:#7dd3fc;border-color:#38bdf8;color:#0a2540}.cal-cell.hot{background:#0ea5e9;border-color:#0284c7;color:#fff}.cal-cell.sel{outline:2px solid var(--accent)}.cal-n{font-size:12px;font-weight:700}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a254073;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.modal{background:var(--panel);border-radius:16px;box-shadow:0 24px 60px #0a25404d;max-width:560px;width:100%;max-height:88vh;display:flex;flex-direction:column;border:1px solid var(--border)}.modal.wide{max-width:820px}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border)}.modal-head h3{font-size:17px;color:var(--dark)}.modal-close{background:none;border:none;font-size:18px;color:var(--muted)}.modal-body{padding:18px 20px;overflow-y:auto}.modal-actions{display:flex;gap:10px;align-items:center;padding-top:14px;border-top:1px solid var(--border);margin-top:14px;flex-wrap:wrap}.meta-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;margin-bottom:16px}.meta-grid>div{display:flex;flex-direction:column;gap:2px;background:var(--soft);border-radius:10px;padding:10px 12px}.block{margin-bottom:16px}.block h4{font-size:14px;color:var(--dark);margin-bottom:8px}.transcript{background:var(--soft);border:1px solid var(--border);border-radius:10px;padding:14px;font-size:13.5px;line-height:1.6;white-space:pre-wrap;max-height:320px;overflow-y:auto;font-family:inherit}table.scores{width:100%;border-collapse:collapse;font-size:13.5px}table.scores th{text-align:left;color:var(--muted);font-weight:600;padding:6px 8px;border-bottom:1px solid var(--border);font-size:12.5px}table.scores td{padding:7px 8px;border-bottom:1px solid var(--soft);vertical-align:top}.cat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}.cat-card{display:flex;flex-direction:column;gap:8px}.cat-head{display:flex;align-items:center;justify-content:space-between}.cat-head b{font-size:16px;color:var(--dark)}.cat-name{font-size:14px;font-weight:600}.checklist{list-style:none;display:flex;flex-direction:column;gap:8px}.checklist li{display:flex;gap:10px;align-items:baseline;font-size:14px}.check-id{font-family:monospace;background:var(--soft);border-radius:6px;padding:1px 8px;font-size:12px;color:var(--accent);flex-shrink:0}.thread{display:flex;flex-direction:column;gap:10px;max-height:56vh;overflow-y:auto}.msg{border-radius:12px;padding:10px 14px;max-width:92%}.msg.user{background:var(--dark);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.msg.assistant{background:var(--soft);border:1px solid var(--border);align-self:flex-start;border-bottom-left-radius:4px}.msg.operator{background:#dbeafe;border:1px solid #7dd3fc;align-self:flex-start;border-bottom-left-radius:4px}.msg.system{background:#f1f5f9;color:var(--muted);align-self:center;font-size:12px}.msg-role{font-size:11px;font-weight:700;opacity:.7;margin-bottom:4px;text-transform:uppercase;letter-spacing:.4px}.msg-text{font-size:14px;white-space:pre-wrap;word-break:break-word}@media (max-width: 860px){.content{padding:14px 12px 60px}.tabs{padding:10px 12px 0;top:58px}.tab{padding:8px 12px;font-size:14px}}